by Tom Okarma | Feb 1, 2010 | Blog, Leadership, Strategic Planning
They say if you want to improve something, start measuring it. School grades, weight, financial results; we measure a lot. But, do you measure what really counts-the activities that ultimately determine results? Do you know what key activities determine your...
by Tom Okarma | Nov 15, 2009 | Blog, Leadership, Strategic Planning
Every company and leader says they are client-centered and are there to provide services that help them. And, most of the time, the services do. But, have you taken a close look at your clients lately? When was the last time you evaluated your current service...
