SHAPING THE FUTURE

SHAPING THE FUTURE

Have you ever had to rebuild a department…or entire organization? Did you wrestle with how much to structure the process versus letting others handle it? We did. One of our departments had gone through a tough period. An ego-driven, bully-type person had led it. There...
Metrics

Metrics

They say if you want to improve something, start measuring it. School grades, weight, financial results; we measure a lot. But, do you measure what really counts-the activities that ultimately determine results? Do you know what key activities determine your...